Our Operation

Our warehousing and distribution system is designed to provide you with a smooth, efficient and accurate ordering and delivery service. We have recently invested £2m in new warehousing facilities that allow us to keep over 13,000 products in stock, with over 22,000 supplied in total.

Products are chosen based on feedback from our customers and research by our in-house experts, and stock levels are intelligently managed to provide optimum service and value to you, with 99.5% of orders being fulfilled for next day delivery. We build collaborative relationships with our suppliers to ensure that we receive the high levels of responsiveness and customer service that we expect to be able to pass on to you.

Following receipt of last orders, our warehouse and distribution team works through the night to pick stock and deliver it to our regional hubs in Ivybridge, Letchworth, Stoke and Carlisle, from where it is delivered direct to your practice.

We are proud to use our own delivery drivers who are a key part of our customer service team. 

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